Tips for Leading Your Team Through Uncertainty

Get talking early, so any information that circulates from the get-go is clear and concise, not gossip or ‘fake news’.
Make a place and a time to talk – even if that is in an online forum – when no-one is tired, stressed or rushed.
Expect some difficult questions – and give your team your full time and attention.
Use a calm, reassuring tone of voice – if you can’t, take a moment to catch your breath and calm down before talking to staff.

Start with an open question, asking your team what they know and how they’re feeling.
Acknowledge fears and concerns.
Offer facts and be honest when you don’t know the answer. Don’t make promises you can’t keep.
Talk plainly about any risks and use simple, factual information from legitimate sources.
Encourage self-care and self-belief: keep positive, talk about preparations and responses.
Let your team know that they can talk more later.
Have some fun – discuss what might happen in place of hongi or handshakes.

Focus on the situation or issue – clear-headed talk is what is needed right now. Act on facts not emotion.
Maintain self-confidence – people need to feel safe and accepted and able to say what they think/feel.
Maintain constructive relationships – managing teams from a distance and still getting things done requires cooperation among all colleagues.
Focus on what can be done – this will give people a feeling of control. Eg. wash hands, stay home if sick, practice social distancing.
Lead by example – model dealing with uncertainty and stress. Show that it is okay to have these feelings.
Think beyond the moment – make plans based on the impact of decisions on your team. Well-considered and considerate plans will foster trust.

COVID-19 and Guidance for Leaders