Our expertise

Since 1998, the Instep EAP team has been providing member organisations with a place their employees can go to access help in overcoming problems they’re experiencing both at work and home.

Instep EAP is just one of the wellbeing solutions provided by Skills Consulting Group. For information on the other wellbeing programmes available visit the Skills Consulting Group website.

Why work with us?


For over 20 years, we have provided high quality care backed by integrity, compassion, respect, trust, privacy and clinical excellence to New Zealand organisations.

24/7 Reach

Our 24/7 call-centre, online client portal and quality affiliate network allows us to provide quality, around the clock support.

Network of Experts

Instep provides the highest quality specialist care for both you and your team. All of our clinicians and coaches are members of professional associations and are regularly peer reviewed.


We work with you to ensure that our programmes meet the unique needs of your organisation.

Our Team

Stacey Agnew

Wellbeing Experience Manager

Kia ora! My name is Stacey and as Wellbeing Experience Manager for Skills Consulting Group. I work closely with our customer network to identify, create and deliver wellbeing solutions that support organisations and their staff. I am always looking at how we can improve the service we offer our customers and in turn the people within their organisations.

Fiona McCracken

Wellbeing Service Manager

Kia ora! My name is Fiona and as Wellbeing Service Manager my role is to support our service delivery team to provide safe and efficient services to our clients. I have extensive experience working with people at risk and try to bring a calm, solution-focused approach to managing my team so that they in turn can support the clients they are working with.

Frank O’Connor

Chartered Organisational Psychologist

Kia ora! My name is Frank. I am a Chartered Organisational Psychologist, and a past president of the NZ Psychological Society. I have consulted in organisation performance, business performance improvement and organisational change within the private and public sector for over three decades. My focus is on developing ‘soft’ skills, to increase the value people contribute to their organisations, as well as the benefits each person gets from work.

Annie O’Keefe

Wellbeing Provider Manager

Kia ora! My name is Annie and I lead the wellbeing provider strategy for Skills Consulting Group. My role is both strategic and hands-on, ensuring that our extensive pool of wellbeing providers feel part of our organisation. By ensuring our providers are well resourced, we can continue to provide top quality support for our customers and their people.

Ruth Burns

Wellbeing Provider Manager & Case Manager

Kia ora! My name is Ruth and I focus on ensuring our clients have access to a wide range of providers across a variety of specialist areas. I work proactively with providers to troubleshoot any issues that may arise and support them by ensuring they have a smooth and efficient onboarding process with Instep EAP.

Lara Thomas

Wellbeing Relationship Manager

Kia ora! My name is Lara and I am the Wellbeing Relationship Manager for Skills Consulting Group. My focus is on helping organisations identify, create and deliver wellbeing solutions for their staff. With a background in health coaching and wellness, I am able to approach the wellbeing needs of organisations with experience and insight.

Elise Beer

Wellbeing Programmes Specialist

Kia ora! My name is Elise and my role is to lead the development of Skills Consulting Group’s wellbeing programmes. My focus is on developing meaningful programmes that manage risk, encourage personal growth, and enhance communication and awareness for our clients.

Maddy Young

Wellbeing Operations Lead

Kia ora! My name is Maddy and my role is to support the Instep EAP team from an operational perspective. My focus is on building close relationships with the team so they have the support and assistance they need to look after our clients. I was previously a Case Manager and so understand the importance of ensuring people are heard and supported in a genuine way.

Sasha Hutchinson

Waikato Tainui
Wellbeing Case Manager

Kia ora! My name is Sasha. As a Case Manager I have a particular interest in removing the barriers to care so all people feel comfortable accessing support. My focus is on ensuring clients feel safe and heard and I work to match them with a provider they can connect with.

Eva Suzuki

Wellbeing Case Manager

Kia ora! My name is Eva and my key focus is on assessing each individual’s needs and connecting them with the right professional support. I do this through open communication, allowing clients to have the space they need to express themselves. My case management experience includes a wide range of issues from anxiety and domestic violence to stress and trauma.  

Shana Sygrove-Savill

Wellbeing Case Manager

Kia ora! Ko Shana tōku ingoa. I am one of the Wellbeing Case Managers and have been on the team since 2018. I have a background in Psychology and am passionate about supporting people in their wellbeing. I love the ability this role gives me to help people who are facing difficulties by connecting them with professionals who can assist them.  

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Jeanie Chew

Wellbeing Case Manager

Kia ora! My name is Jeanie, and I am one of the Wellbeing Case Managers. I am responsible for helping clients achieve wellness by carefully assessing their individual needs and connecting them with the right support. My aim is to ensure they have a positive experience by taking a human centered approach when talking with them. I am currently working towards a Master of Science in Psychology.

Want to get in touch with us?

For Individuals

If your organisation is a member of Instep EAP and you need support, there are three ways to get in touch:

  • Call us on 0800 284 678
  • Fill out the form below
  • Log on to the Members area

For Organisations

If you want to talk to us about how we can support your team with our Instep EAP service:

  • Call us on 0800 284 678
  • Fill out the form below

Workplaces are all about people, and people’s wellbeing is key to improving business performance. As well as Instep EAP, Skills Consulting Group has a range of Workplace Wellbeing solutions including:

  • Professional Supervision
  • Back on Your Feet
  • Speak Up
  • Outplacement & Career Transition