About Us

Since 1998, Instep has provided health, wellbeing and support solutions for organisations across New Zealand. These services are designed to help organisations improve performance while supporting individuals in a meaningful way. We are passionately focused on people and their wellbeing, as we recognise that individual wellbeing and organisational success go hand in hand.

Instep is a proud partner of the Skills Group, which is a collective specialising in HR strategy, vocational education, qualifications, executive coaching and mental health support. As a result, we can leverage the expertise of some of the brightest minds in the industry to help you reach your goals. To find out more about the Skills Group, visit our website.

Our Lead Team

Stacey Agnew
Practice Manager

Stacey is a former primary school teacher, well experienced in human relations and governance. She was a mentor and national trainer for Roots of Empathy, a programme to reduce aggression among school children by raising social/emotional competence. Stacey has a strong background in educating parents about the family dynamic and is an experienced leader in delivering school culture and performing arts.

Frank O’Connor
Chartered Organisational Psychologist

Frank is a highly regarded organisational psychologist with significant consultancy experience, both in NZ and internationally. Frank has created and implemented face-to-face and online mental health training for a range of national companies. He is certified in advanced psychometrics and is an entertaining and informative trainer. Previously, Frank has been president of the NZ Psychological Society and a significant academic contributor to NZ Psychology literature.

Lorraine Rowlands

Lorraine Rowlands
General Manager Wellness

Lorraine is a registered psychologist and chartered organisational psychologist. She is accredited and experienced in a wide range of psychometric assessments and 360 tools as well as research-based coaching and counselling methodologies. With this background, Lorraine brings a holistic person-centred approach to her work, both to assist organisations in transition and to help individuals grow and flourish whatever their challenges or developmental goals.

Why work with us?


For over 20 years, we have provided high quality care backed by integrity, compassion, respect, trust, privacy and clinical excellence to New Zealand organisations.

24/7 Reach

Our 24/7 call-centre, online client portal and quality affiliate network allows us to provide quality, around the clock support.

Network of Experts

Instep provides the highest quality specialist care for both you and your team. All of our clinicians and coaches are members of professional associations and are regularly peer reviewed.


We work with you to ensure that our programmes meet the unique needs of your organisation.

Important: If you are feeling physically sick or suspect you may have COVID-19 please contact Healthline on 0800 611 116 for guidance and advice. The Government website http://www.covid19.co.nz/ has all the latest information for New Zealanders.

For all mental health related support please contact Instep on 0800 284 678.

Want to find out more?

Contact us for more information or to arrange a meeting.

Level 1, Wellington Chambers, 154 Featherston St, Wellington 6011