Critical Incident Support

A critical incident is an unexpected event that causes suffering and loss, and where the impact goes beyond the bounds of normal stress.

An aircraft emergency, natural disaster, a company being placed in receivership, facing a strike, merger, violence or threat are all examples of critical incidents in the workplace.

Trauma occurs when a person’s experience of an event triggers a traumatic stress reaction, regardless of whether the event is real or perceived. Ensuring that people who have experienced trauma have access to help is critical.

Working with Instep EAP

We offer comprehensive support and assistance to minimise the disruption and distress associated with incidents of trauma, violence or crisis.  

Our approach is to quickly provide you with specialised on-site support to ensure the psychological safety of your team.  

Organisational Benefits


Critical incident support offered promptly after a traumatic event can substantially minimise emotional suffering and medical or legal issues that may arise later.


With the right support in place, people impacted by a critical incident are often able to return to work and resume a normal work pattern sooner than those without support.

Personal Benefits


Support following a critical incident not only assists the affected individual but can also benefit their family members and co-workers as well.

Want to get in touch with us?

For Individuals

If your organisation is a member of Instep EAP and you need support, there are three ways to get in touch:

  • Call us on 0800 284 678
  • Fill out the form below
  • Log on to the Members area

For Organisations

If you want to talk to us about how we can support your team with our Instep EAP service:

  • Call us on 0800 284 678
  • Fill out the form below

Workplaces are all about people, and people’s wellbeing is key to improving business performance. As well as Instep EAP, Skills Consulting Group has a range of Workplace Wellbeing solutions including:

  • Professional Supervision
  • Back on Your Feet
  • Speak Up
  • Outplacement & Career Transition